Privacy / Sales Tax / Shipping / Damage Claims / Cancellation / Returns / Custom Products

Privacy Policy

Information you provide to The Flag Factory is used only to process your order and is not shared with any third party except as may be necessary to process your order or to provide other services or information you may have requested (for example, for direct shipment to you from a manufacturer or to obtain quotations for flagpole installation).

Sales Tax

We do not charge sales tax on orders shipped to addresses outside Pennsylvania. Sales tax of 7% is charged on orders shipped to Pennsylvania address.  U.S. and Pennsylvania flags are tax exempt, unless included as part of a kit. Shipping charges are taxed if the order itself is taxed.

Payments Accepted

We accept payment on-line by PayPal, Visa, MasterCard, American Express and Discover. You may also order by phone using the above cards (except PayPal) at (412) 341-3524. Do not send credit card information by email.   You also may pay by personal or corporate check; your order may not ship until the check received and cleared.

Shipping Policy

 

Most items will be shipped via UPS ground delivery or Priority Mail. Some items, such as large flagpoles, will be shipped by motor freight. Contact us at (412) 341-3524 to arrange for expedited shipment (e.g., Next Day Air) of in-stock items.

 

Standard shipping charges are based on the total dollar amount of the order, as follows:

 

        Order less than $ 200.00:  10% of total with a minimum of $ 6.00

        Orders over $ 200.00:   Free standard shipping

 

Shipments to APO/FPO addresses are made by Priority Mail only.  Expedited shipping is not available to APO/FPO addresses.

 

In-stock, non-custom items usually ship the next business day after the order and payment are received. Not all items offered on our website are stocked in our facility at all times, but non-custom items are generally available for shipment within 7 business days; tapered flagpoles have longer leadtimes.

 

For shipments outside the United States, please contact us for a quotation at theflagfactory@aol.com . Please indicate the product and quantity desired and include a complete shipping address, including postal code and country.

Damage Claims

Please contact us at (412) 341-3524 or theflagfactory@aol.com with all claims for damaged goods within 24 hours of receipt of goods. We cannot be held responsible for damages to items as a result of faulty package handling on the part of the shipping party.

Cancellation Policy

Orders of stock items may be cancelled at any time prior to shipment by contacting us at (412) 341- 3524 or theflagfactory@aol.com. If payment has already been received, we will issue a full refund of the amount paid.  If the order is cancelled after it has shipped, it may be returned in accordance with our Return Policy. Orders for custom-made items may be cancelled prior to production, but cannot be cancelled after production  has begun.

Return Policy

 

Merchandise may be returned within 30 days of purchase, providing the merchandise has not been used and is in its original packaging. Return shipment is at the purchaser’s expense.  Before returning merchandise, please contact us at (412) 341-3524 or theflagfactory@aol.com to obtain a Return Authorization Number. Please write this number on the shipping carton and on the original packing slip which should be included inside the carton for proper identification of the return.  A refund will be given by check or a credit will be applied to your credit card once the return has been received and inspected. 

Custom Products

 

We will provide you with digital proofs of product artwork for your confirmation of design, color, text, construction, etc. prior to production.  Products custom-made to your specifications with artwork submitted or approved by you are not returnable or refundable unless they are defective.

 

We will not accept custom orders that we believe may infringe on copyrights (e.g., involve the name or logo of a pro sports teams) and reserve the right to decline custom orders for any other reason at our discretion.